Urgent! Technology Support Specialist Job Opening In Cairo – Now Hiring White & Case
Expertini
Technology Support Specialist Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide.
Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.
With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market.
We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.
It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most.
We work well together across geographic and practice boundaries.
It’s one of the reasons we attract and retain cross-border work.
And why we attract a diverse group of people.
Our lawyers are globally minded, enterprising, collaborative and committed to excellence.
Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world.
Our people represent 90 nationalities and speak 80 languages.
Position Summary
Provide hardware and software end user support .Provide a hardware and software support service to attorneys and staff in the local office.
This will entail: managing escalated user queries from the Service Desk; guiding, advising, and directing users with hardware and software problems; and implementing, maintaining, and managing the desktop computers, laptops, printers, and other hardware.
Senior Technology Support Specialists are experts or the ‘go-to’ people in a variety of hardware and software desktop support areas.
Active contribution and technical leadership within Support Services .A technology support specialist is expected to make an active contribution within the support services function.This will entail being recognized as a subject matter expert in a number of areas combined with a broad and deep knowledge of desktop operating systems and Firm applications, participating actively in virtual team assignments, technical mentoring of others within the team, review of KB articles submitted, acting as a technical lead for Support Services within a project team, and developing and leading special projects as necessary
Our Functional Area Technology at White & Case plays a key role in enabling our lawyers is practicing law around the world.¨Provide second-level/floor support based on escalated incidents from the Service Desk.
¨Use independent judgement to provide outstanding customer service based on the needs of the use and goals of the office.
¨Proactively solve problems and support issues.
¨Keep end users fully informed of the progress of their support incident at all times.
¨Manage and ensure calls to the Technology Support Specialist are resolved in an efficient manner and according to business need priority.
¨Develop, manage, and revise process to ensure that all work is logged and tracked through Service Manager.
¨Configure, support and maintain PCs and other IT equipment as required.
¨Manage and maintain equipment inventory records via serial number, user and location to include: PC/Laptops, Mobile Devices ( iPhones), telephones, monitors, printers and other peripherals.
¨Maintain accurate record of all loaner devices to include: PC/laptop, Mobile Devices ( iPhones), printers and peripherals including coordination and timely return of all leased equipment.
¨Maintain a detailed understanding of all aspects of user account management in relation to the employee life cycle including: AD accounts, Mobile Devices ( iPhone), DUO, McAfee account etc.
¨Develop and lead the process to ensure computer assignment and office setups are completed before start date.
¨Facilitate in the preparation of user account moves to another office.
¨Administer BlackBerrry UEM Server functions.
¨Setup and maintain DUO accounts and distribute tokens.
¨Coordinate and setup conference room booking requests that require Computer/Audio/Visual technology support.
¨Undertake and lead IT equipment moves in support of internal office moves and changes, as may be required.
Active Contribution and Technical Leadership within Support Services
A technology support specialist is expected to make an active and leading contribution within the support services function.
¨A Technology Support Specialist will demonstrate exemplary levels of customer service, communication and follow-thru combined with the experience and technical knowledge to troubleshoot and resolve complex support issues.
¨Will be recognized as a subject matter expert in a number of areas combined with a broad and deep knowledge of desktop operating systems and Firm application.
¨Participate and contribute to a Technology virtual team assignment.
¨Act as the Support Services member lead within Technology project teams.
¨Create and maintain documentation of procedures, tip sheets and other documents as needed to provide efficient communication and ensure these are reflected in the Service Manager Knowledge Base.
¨Provide technical mentoring of others within the team, contribute to and review KB articles submitted.
¨Actively contribute to the Problem Management function to devise technical solutions and work-arounds to known errors.
Additional Responsibilities¨Maintain an attitude of leadership and demonstrate behavior in keeping with our Technology Guiding Principles.
¨Utilization of ServiceNow ticketing system for incident assignment, resolution, and management is mandatory.
¨Record and assign personal time on a daily basis to using the firm’s time recording system.
¨Actively participate on global/regional/office project and/or virtual teams as requested by management.
¨Maintain a high level of professional and technical knowledge.
¨Maintain a professional demeanor at all times.
¨Uphold firm, departmental and team rules and procedures.
¨Contribute to team effort through communication, cooperation and coordination with other team members.
¨Undertake any other reasonable duties as requested by IT management.
Qualifications
¨4+ years experience in a similar role.
¨College degree or relative work experience.
¨Must have excellent communications skills, customer service skills, problem-solving / trouble-shooting, follow-up skills and organizational skills.
¨Team player who is ambitious and motivated.
¨Excellent interpersonal skills and patience working with others.
¨Must be able to multitask and work in a fast-paced environment.
¨Excellent verbal and written presentation abilities.
¨Capable of grasping new concepts without prior experience.
¨Ability to lift or move equipment, if needed.
Technical Qualifications
¨ITIL Foundation certification or practical experience of ITIL is desirable.
¨MS MCP andor MOUS or similar technical certification is desirable.
¨Knowledge of the following would be advantageous:
¨Hands-on experience in desk side troubleshooting (PCs, Printers, PDAs).
¨Application support experience of: word processing applications (MS Word), document management systems (Interwoven), email applications (MS Outlook), distributed time entry programs (Intapp Time), spreadsheet and presentation applications (MS Excel/MS Powerpoint), and remote communications applications/security (Citrix/DUO).
¨Exposure and/or experience with database applications.
¨Administrative knowledge and experience of Microsoft back-office products, including (but not limited to) Windows server 2016/Active Directory, Exchange Server.
¨Understanding of Networking Directory Services, Microsoft ADS, LDAP, TCP/IP DHCP, DNS, WINS.
Location & Reporting
Primary Location
:Egypt-CairoExpected Workplace:Onsite
Job Posting
:Jun 3, 2024, 9:21:39 PMExplore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technology Support in Cairo, Egypt using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 278 jobs in Egypt and 155 jobs in Cairo. This comprehensive analysis highlights market share and opportunities for professionals in Technology Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! White & Case is currently hiring and seeking a Technology Support Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technology Support Specialist Jobs Cairo.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at White & Case adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technology Support Specialist Jobs Egypt varies, but the pay scale is rated "Standard" in Cairo. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technology Support Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Technology Support Specialist, consider enhancing your skills. Check your Resume/CV Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your Resume/CV once it is uploaded. This can help you align your Resume/CV according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technology Support Specialist interview at White & Case, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the White & Case's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Technology Support Specialist is easy with Egypt Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!