Technical Consulting Specialist (M365)

• Presenting and demonstrating Alnafitha’ S services to customers. 
  
• Build scope of work/low level technical scope based on the business requirements. 
  
• Deliver regional technical implementations and solution design within Alnafitha’ services on customer’s sites and remotely.   
  
• Provide support, troubleshooting, and solutions to complex problems.
  
  This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support. 
  
• Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings. 
  
• Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues. 
  
• Ad hoc Services: Short and time limited engagements focused on customer specific issue remediation or support (, Chalk Talks). 
  
• Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.  
  
• Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology. 
  
• Deliver solutions related documentations that could include scope of work / user manual.  
  
• Participating in building Alnafitha’ s technical content library.
  
  Ex. Knowledge base and other technical contents.      
  
• Assist in representing Alnafitha in any forum (, seminars, technical or marketing, conferences event) 
  
• Mentor other team members on deployed solutions and best practices. 
  
• Perform other related duties as assigned. 
  

Requirements

• Bachelor's Degree in Computer Science or equivalent
  
• +4 years of experience in the same position
  
• ITIL Foundation(Preferred)
  
• Microsoft 365 Certified: Teams Administrator Associate
  
• Microsoft 365 Identity and Services
  
• Microsoft 365 Mobility and Security
  
• Microsoft 365 Messaging
  
• Microsoft 365 Certified: Enterprise Administrator Expert
  
• Experience with Cloud technology [Saas, Iaas, and Paas]
  
• Good knowledge for AWS(Preferable)
  
• Familiar with different migration scenarios (Between On-Premises and Cloud)
  
• Active directory.
  
• SSO solution (Active Directory Federation Service)
  
• Technical ideas to non-technical audience and work with individuals at all levels.
  
• Excellent communication skills in English (both written and oral); able to concisely communicate security risks to both technical and business audiences.
  
• Active Listening
  
• Oral Communication
  
• Interpersonal Skills
  
• Customer Service
  
• Guidance
  
• A good memory of how software and operating systems work
  
• Problem solving skills
  
• A positive attitude and energetic work style
  
• An ability to lead others
  
• Works to the strategic direction of the organization
  
• Excellent time management skills
  
• High sense of responsibility and ownership, acting like owner in what you do. 
  
• Exceptional communication and presentation skills
  
• Being able to work on their own or in a team
  
• Being able to work to tight deadlines
  
• Ability to maintain composure during stressful situation
  
• Handling many tasks & responsibilities 
  
• Fluent in Arabic and English.