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Urgent! ServiceNow Business Analyst Job Opening In New Cairo City – Now Hiring Envision Employment Solutions

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ServiceNow Business Analyst

ServiceNow Business Analyst



Job description

Envision Employment Solutions is currently looking for a ServiceNow Business Analyst for one of our partners, a global leader in consulting, digital transformation, technology and engineering services.

This position requires flexibility to work on US times and flexibility to travel abroad when needed.

Responsibilities

  • Process Analysis and Design:
    • Conduct in-depth analysis of existing IT processes, identifying inefficiencies and opportunities for automation.
    • Design and document new or improved processes that align with best practices and ServiceNow capabilities.
    • Create clear and concise process flows, diagrams, and documentation to ensure understanding and adherence.

  • ServiceNow Configuration:
    • Configure ServiceNow to support business requirements, including workflows, forms, reports, and dashboards.
    • Customize ServiceNow to optimize user experience and streamline workflows.
    • Ensure data integrity and accuracy within the ServiceNow platform.

  • Requirements Gathering and Elicitation:
    • Collaborate with stakeholders to gather and document functional and non-functional requirements.
    • Conduct workshops, interviews, and surveys to elicit information and clarify requirements.
    • Translate business needs into technical specifications for development teams.

  • Testing and Validation:
    • Develop and execute test cases to verify the functionality and performance of ServiceNow implementations.
    • Identify and report defects, and work with development teams to resolve issues.
    • Conduct user acceptance testing (UAT) with end-users to ensure satisfaction and readiness for production.

  • Training and Support:
    • Provide training and support to end-users on ServiceNow usage and best practices.
    • Create user guides, tutorials, and other training materials.
    • Assist with troubleshooting and resolving user issues.

  • Continuous Improvement:
    • Monitor ServiceNow performance and identify areas for optimization.
    • Stay up-to-date with the latest ServiceNow features and best practices.
    • Proactively suggest improvements to streamline processes and enhance user experience.

Requirements

  • Strong understanding of ITIL frameworks and processes.
  • Proven experience in ServiceNow configuration and administration.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience with scripting languages (e.g., JavaScript, Python) is a plus.
  • ITIL certification is preferred.

Benefits

  • Competitive Salary based on experience
  • Social and medical insurance
  • Learning, development and career progression


Required Skill Profession

Mathematical Science Occupations



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  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your Resume/CV before you apply for this job role: ServiceNow Business Analyst.
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  • 🎯 Apply with confidence

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    Unlock Your ServiceNow Business Potential: Insight & Career Growth Guide


  • Real-time ServiceNow Business Jobs Trends in New Cairo City, Egypt (Graphical Representation)

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    Download Servicenow Business Jobs Trends in New Cairo City and Egypt Servicenow Business Jobs Trends in New Cairo City and Egypt – Expertini (May, 2025)
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    Envision Employment Solutions interview tips for ServiceNow Business Analyst

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    Before the Interview:
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