Field Service Representative Team Lead

Job description

Overview

This position description is subject to change at any time as needed to meet the requirements of the program or company.


Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield.

We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness.

Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.


The purpose of this contract is to train Egyptian Land Forces (ELF) on the sustainment, Maintenance, and repair of the M1A1 and M88 Family of Vehicles (FOV) systems.

The period if performance of this effort will be 24 months with two (2) 12-month options.

The goal of this effort is to enable The ELF to achieve and maintain United States standards of training, maintenance, and repair for its fleet of M1A1s and M88 FOV.




Responsibilities

Major Job Activities:
• Must possess a thorough experience in performing vehicle inspections, troubleshooting, mechanical work, supply support, performance of vehicle subsystem, and component level repairs, field and sustainment maintenance, main repair (DEPOT) for engine and transmission and modifications of covered vehicles.

• The FSRs shall resolve the technical matters independently of USG intervention including troubleshooting, fault isolation and adjustments and replacement of tank components and systems.

• The FSRs shall provide technical support for workshop 101 at overhaul repairing for engine and transmission of M1A1, M88 FOV systems.

• The FSRs shall provide technical repair and assistance; advise and make recommendations and orient and instruct ELF with respect to operations, maintenance, repair and parts supply, examples include:

+ Provide corrective action to the ELF for Direct Support (DS), for vehicle and sub‐system repairs.



+ Explain how to perform Tech Manual tasks to ELF troops.

o Perform vehicle retrofit, vehicle upgrades (hardware and software) and kit installations.



+ Observe ELF soldiers in DS and Other Maintenance Level tasks and recommend areas for improvement.



+ Interpret engineering drawings (schematics and wiring diagrams) or other technical documentation for ELF workers.



+ Provide instruction relative to storage and preservation of vehicles.



+ Explain and demonstrate the correct use of various Test Measurement and Diagnostic Equipment (TMDE) and Special Tools and Test Equipment (STTE).



+ Observe and document tank operational readiness throughout the fleet, to include classification of tanks as Fully Mission Capable or Non‐Mission Capable due to supply or deferred maintenance.



+ Record Hull problems and readiness and keep an on‐going historical record.



+ Record Turret problems and readiness and keep an historical record.



+ Monitor field activities to ensure ELF is acting in accordance with the Integrated Logistics Support Plan (ILSP).



+ Identify and report safety issues to ELF.



+ Participate in tank de‐processing and initial operator training during fielding events to the ELF.



+ Provide ELF with supervision and support of a subject matter expert (SME) in gunnery skills and related technical expertise with prepare to fire procedures and bore sighting of the fire control system during live fire screening acceptance.



+ Provide ELF with (formal and informal ) training at hull and turret of M1A1,M88 especially to include engineering drawings, schematics and wiring diagrams and master gunner courses.



+ Able to explain to the troops Modification Work Orders (MWOs), modification kit integration procedures and operational changes.



+ Monitor cyclic inspection and surveillance testing, field repairs and report fielding and maintenance practices that may have a detrimental effect on equipment readiness.



+ Identify through the field problem report process systemic non‐conformances and failure issues.



+ Inform ELF of Technical Bulletins (TBs), Safety of Use Messages (SOUM), Maintenance Advisory Messages (MAMs) and Preventative Maintenance Checks & Services (PMCS).



+ Provide technical support to the ELF in implementing the MWOs or Contractor applied Modifications (CMOD) including installing software updates, e.g. Embedded Diagnostics (ED), Digital Engine Control Unit (DECU), RTNB.



+ Provide technical and maintenance support to the ELF -- Support shall include providing ELF with supervision and support of a subject matter expert (SME) to provide assistance with prepare to fire checks and investigation of tank screening failures on the firing range in accordance with Technical Manuals.





Qualifications

Minimum Qualifications:
All V2X FSR personnel will be sensitive, knowledgeable, and supportive of local Egyptian customs, religious observances and traditions and will observe all established policies and rules regarding local site security and force protection.




Education / Certifications:
FSRs must demonstrate 4 years of performance in the specified area of support.


At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace.

We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills.

This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Required Skill Profession

Other General