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Customer Service Representative Job Opening In Cairo – Now Hiring Transcom


Job description

Customer Service Representative

Location: Egypt, Cairo

Job category: Customer Service Representative (CSR)

Language: English

Here is your Chance! Will you join our team?

An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of Customer Service Agent for one of the biggest Companies in US, Hurry Up & Join Transcom Family!

What's in it for YOU!

-Best salary in the market-Transportation provided-Medical and social insurance-Location is in Smart village

- Overnight bonus

Join us as a Customer Service Representative!

Job Responsibilities:

● Provide superior customer service by assisting clients, using the corresponding communication
channel: voice
● Educate customers when needed, and provide guidance to customers in service provided.
● Manage large amounts of workload (incoming and outgoing calls, etc.).
● Identify and assess customers’ needs to achieve satisfaction.
● Document interactions properly as trained.
● Use available tools to be able to research for answers and solutions for customers.
● Provide excellent customer service using proper language and communication skills.
● Build sustainable relationships and trust with customer accounts through open and interactive
communication.
● Administratively process everything agreed with the end users to satisfy the service, by using
different computer applications.
● Follow communication procedures, guidelines and policies.

Be up to date with new procedures
and services, in order to effectively manage assistance to the customer.
● Attracts potential customers by answering product and service questions.

What are we looking for:

Fluent English Speaker: level B2/C1

Effective written and verbal communication

Flexibility with rotational shifts (night&overnight)

What Life at Transcom is like!

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets.

With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, et.

At Transcom, we’re relentlessly committed.

To our clients and each other.

Every day, someone starts their journey with Transcom.

Taking the potential they have today, and turning it into skills for the future.

Getting recognized for working hard, being a team player, and supporting others.

Championing positive, lasting change in their teams and communities.

That’s just how we are at Transcom.

Here we care, and root for each other.

You’re included, just as you are, from day one.

And with the right mindset, there’s no end to how far we can go together.

Share this job

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Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Cairo, Egypt, highlighting market share and opportunities for professionals in Customer Service roles.

349 Jobs in Egypt
349
213 Jobs in Cairo
213
Download Customer Service Jobs Trends in Cairo and Egypt

Are You Looking for Customer Service Representative Job?

Great news! is currently hiring and seeking a Customer Service Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Transcom adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Egypt laws and regulations

What Is the Average Salary Range for Customer Service Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Cairo. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Representative?

Key qualifications for Customer Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Representative?

To improve your chances of getting hired for Customer Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Representative Job Success

Transcom interview tips for Customer Service Representative

Here are some tips to help you prepare for and ace your Customer Service Representative job interview:

Before the Interview:

Research: Learn about the Transcom's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Representative interview at Transcom, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Transcom's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Representative Positions

Setting up job alerts for Customer Service Representative is easy with Egypt Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!